GENERAL POLICY SERVICE DEALER ACCOUNTS
We appreciate our customers and will do our best to provide you with the best quality and service available in our industry. Your business is very important to us so we want you to fully understand the policy guidelines that we have listed below.
NEW ACCOUNTS: We accept Visa & MasterCard. Online Banking is available to for customers who deal with : Bank of Montreal, Caisse Populaire, CIBC, Laurentide Bank, National Bank, Presidents Choice and Royal Bank. Open account terms are available subject to credit approval. We sell to established manufacturers, wholesalers or retail outlets in the Outdoor Power Equipment industry. Please be sure to furnish us with accurate, complete, mailing and shipping addresses and phone numbers with your first order. A $25.00 service fee will be charged on all returned checks.
OPEN ACCOUNT TERMS: Customers with approved credit applications are allowed net prices if payment is received within 25 days of statement date. Overdue accounts will have their shipments held until payment is received. A monthly 2% late penalty is automatically added to the amount due of any invoice over 25 days past due. All Invoices net the 25th day of the month following , unless special terms.
SHIPPING / FREIGHT: Our base freight charge is when we ship to a commercial address via our preferred carrier. Actual freight charges will apply to remote/beyond points as defined by the courier companies. If you would like us to use a courier other than our preferred courier, shipment will be sent collect.
BACKORDERS: Backorders will be shipped with your next order. If you would like them shipped out separately, freight charges will apply. If you require your order ship complete, you must advise us at time of ordering. Cancelation of backorders accepted by fax only. All backorders shall be maintained for up to 30 days, back orders over 30 days shall be canceled. Please advise at time of order if you would like order held, until we can ship it complete.
MINIMUM ORDERS: For your convenience, we have a $50.00 minimum order. However, we ask you to please keep in mind our cost of processing very small orders and order accordingly. Orders less than $50.00, are subject to a $19.95 to $ 23.95 freight charge, depending on your location.
PRICES: We make all efforts to offer competitive prices and to maintain pricing for the life of the annual catalog. In some cases, price adjustments must be made and we reserve the right to change pricing without notice during the life of the current catalog.
DAMAGES: For packages delivered by freight lines that arrive in broken or mutilated boxes, or if shipment is incomplete, be sure the driver makes a note on your bill of lading. Claims against freight lines are made from the receiver, not the shipper.
RETURNED GOODS POLICY: We offer a Customer Satisfaction Guarantee on all our parts.
A Return Authorization (RA #) and a copy of the invoice are required on all returns. Only the items authorized (listed) on the RA may be returned. Credit notes will be applied to your account after goods have been received & inspected in our warehouse.
Obsolete and discontinued merchandise cannot be returned.
ANY electrical and/or electronic parts (such as coils, point sets, flywheels, etc.) are non returnable.
Returns are subject to a 25% restocking fee plus any applicable freight charges.
Shipping/Keying errors must be reported to us within 24 hours of receipt of order.
Any returned merchandise must be in saleable condition, in the original package (where applicable) and cannot be altered with customer labels, stickers, numbers, markings, etc.
O.E.M. PART NUMBERS: Original Equipment Manufacturers’ Part Numbers are used for identification of parts only. Original Equipment Manufacturers’ names also are used only for reference purposes. The references in this catalog to Manufacturers, along with references to the Manufacturer’s trade names, trademarks, drawings colors and part numbers, are for the purpose of identifying our parts which may be used in lieu of corresponding parts made by the identified Manufacturers. Due to the changing part numbers system of many OEM’s, Vickers Marketing makes no claim as to the accuracy of these numbers.
The parts listed in this catalog are designed for specific use in certain makes and models of lawn and garden equipment as described herein. However, product specifications change frequently as do OEM part numbers. The user is at all times responsible for determining the suitability of the product for the intended use. We will not be responsible for any injury, loss or damage arising out of the misuse, abuse or misapplication of our products.
LIMITED WARRANTY : All warranties are subject to manufacturer approval. There is no other Express Warranty. Implied warranties, including those of merchantability and fitness for a particular purpose are limited, or to the extent permitted by law any and all implied warranties are excluded to the exclusion is permitted by law.